Diversion Outreach Team (DOT)

The Diversion Outreach Team (DOT) offers a mobile diversion response to vulnerable individuals who may be facing homelessness, mental health concerns, or addictions on the streets of Lethbridge. DOT actively liaises with concerned citizens, community businesses, and emergency services to address concerns regarding individuals who are intoxicated and require access to emergency shelter services or other appropriate housing options.

Through their outreach, the DOT works daily to mitigate problematic situations in the downtown area and in other identified hotspots in the community with both transportation and referral services as needed. DOT actively refers individuals accessing their services to other community supports and works from a harm reduction approach to actively reduce the effects of addictions and homelessness on our community.

DOT Call Triage

Due to the amount and variety of calls, DOT triages calls on case-by-case basis. Therefore, calls are prioritized to ensure the most at risk and vulnerable are attended to first.

Priority #1 – Emergency Services (Police/EMS/Fire)

Priority #2 – Professionals/Business Community

Priority #3 – General public and outreach engagement

For Assistance Call (403) 892-3707 Monday to Friday 7 am – 10 pm and Weekends 7 am – 7 pm.